Delivering Exceptional Customer Service
| Dates: | October 26, 2016 |
|---|---|
| Meets: | W from 1:00 PM to 5:00 PM |
| Location: | Bozeman, MT - Holiday Inn |
| Cost: | $119.00 |
Sorry, the signup deadline has passed.
Extended University is partnering with Beck Seminars to bring you this seminar about creating and maintaining exceptional customer service at your organization. Participants discover that their job is not just a job, but is, in fact, a performance on ‘How to be Their Best with their Customers and Co- Workers’. Participants will rate themselves to see how good they are at delivering Exceptional Customer Service. Internal Customer Service is also examined as participants realize how important their performance is to their co-workers as well as their customers. Participants are given the understanding and tools to change their attitude and mindset.
Training Topics
Participants will:
• See they have a huge impact every day in what they do and how they do it
• Understand how much their attitude affects everyone in a negative or positive way
• Increase Customer Satisfaction
• Rate themselves (1-10) on how they deliver Exceptional Customer Service
• Recognize the importance of getting along with co-workers
• See the impact of poor customer service (68% never come back after receiving bad service)
• Learn how to have a Great Day Every Day!
• Realize the importance of Leaving their FUNK at the Door
• Improve their Moments of Truth with everyone they encounter
Who should enroll?
Employees and supervisors interested in providing exceptional customer service and in creating and maintaining a work environment that expects and celebrates exceptional customer service.
Training Topics
Participants will:
• See they have a huge impact every day in what they do and how they do it
• Understand how much their attitude affects everyone in a negative or positive way
• Increase Customer Satisfaction
• Rate themselves (1-10) on how they deliver Exceptional Customer Service
• Recognize the importance of getting along with co-workers
• See the impact of poor customer service (68% never come back after receiving bad service)
• Learn how to have a Great Day Every Day!
• Realize the importance of Leaving their FUNK at the Door
• Improve their Moments of Truth with everyone they encounter
Who should enroll?
Employees and supervisors interested in providing exceptional customer service and in creating and maintaining a work environment that expects and celebrates exceptional customer service.
| Fee: | $119.00 |
Call us at (406) 994-6550 to see if you qualify for a discount on this course.
Bozeman, MT - Holiday Inn
Steve Beck
Beck, the founder and president of Beck Seminars, is an author, keynote speaker, master facilitator and coach who brings more than 20 years of experience as a corporate executive to his training programs. Steve’s training background spans more than 15 years in which he has earned a reputation as an outstanding speaker, motivator and instructor. During this period, he has provided corporate training solutions through his own consulting firm and has taught at the Chicago School of Finance and the Institute for Self Actualization. His corporate background includes 18 years in the securities industry in various positions, including vice president for First Options of Chicago and assistant vice president for Drexel Burnham. He also owned and operated a successful restaurant business.Current and past clients include Billings Federal Credit Union, The Alberta Bair Theater, Best Western Clocktower Inn, Riverstone Health, First Interstate Bank, St. Vincent Healthcare, ACE Hardware, The Ritz-Carlton, United Airlines,U.S. Army, Advocate Health Care, Baxter, CDW, Cardinal Health, Hollywood Casino, U.S. District Courts, and several colleges, chambers, hospitals, associations and banks.
Upon satisfactory completion of this course, students will be issued a digital badge.
Learn more about Digital Badges at Montana State University.